Terms & Conditions of Use

Welcome to Lavoie Heating Service! Lavoie Heating Service and its affiliates (“www.lavoieheatingservice.com”) provide their services to you subject to the following conditions. If you visit or shop at Lavoieheatingservice.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Lavoie Heating Service or business (e.g., Your Profile or Gift Certificates) you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

Sales Taxes and Excise Taxes

Customer shall pay any and all sales taxes, excise taxes or other taxes, fees or levies imposed upon the Service by federal, state or local government, and shall maintain records sufficient to document such payments. Lavoie Heating Service may request to inspect these records.

Privacy

Lavoie Heating Service wants its users to be aware of the information we collect on this site, how we use it, and under what circumstances, if any, we disclose it.

Information Collection & Use

Lavoie Heating Service respects each visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

The information we collect is used only in order to:
– improve the content of our Web page; and
– notify visitors about updates to our web site.

Your information will never be shared with other organizations for commercial purposes.

This site uses cookies. A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity.

We use cookies solely to remember important website information that will make your use of our site more productive. For instance, we use cookies to remember and process the items added to your shopping cart. We do not use cookies to store any personal or financial information on your computer.

Visitors are not required to complete our registration form in order to use this website. During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site in which s/he has expressed interest and to process orders. The user may provide demographic information (gender, household info, etc.), and unique identifiers (username, password, etc.), but doing so is entirely at the user’s discretion. Providing us with additional information helps us to give you a more personalized experience on our site, but it is not required.

We have inquiry forms, on which we require information from the user. You must provide contact information (such as name, email, and billing address) and possibly financial information (such as credit card number, expiration date and security code). If we have trouble processing payment, we will use this information to contact you. This information is used only for shipping and billing purposes; and to fill customers’ service orders.

When we transfer and receive certain types of sensitive information, such as financial information, we redirect our visitors to a secure server. We may publish a newsletter, but we will never sell or share our subscribers’ email addresses to any third party without express permission to do so. Similarly, we may operate online surveys, but we will never sell or share our subscribers’ email addresses without their permission.

Notification of Changes

If we change our privacy policy, we will post those changes immediately to this privacy statement. The last update to this statement was posted on: the 4th of January 2020.

Description of Goods and Services

Lavoie Heating Service online website (lavoieheatingservice.com) offers to the consumer a wide variety of HVAC related service options from installation and repair to emergency services.

Conflict Resolution

We are committed to resolving disputes within 24-48 hours. If problems arise, users may contact us by email at info@lavoieheatingservice.com.

Electronic Communications

When you visit the Lavoie Heating Service website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property Lavoie Heating Service or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Lavoie Heating Service and protected by United States and international copyright laws. All software used on this site is the property of Lavoie Heating Service or its software suppliers and protected by United States and international copyright laws.

Copyright Complaints

Lavoie Heating Service respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@lavoieheatingservice.com at your earliest convenience.

Trademarks

Lavoie Heating Service, the logo, and other Lavoie Heating Service graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Lavoie Heating Service in the United States and/or other countries. Lavoie Heating Services’ trademarks and trade dress may not be used in connection with any product or service that is not the product or service of Lavoie Heating Service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lavoie Heating Service. All other trademarks not owned by Lavoie Heating Service that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lavoie Heating Service.

License and Site Access

Lavoie Heating Service grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Lavoie Heating Service. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Lavoie Heating Service. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lavoie Heating Service without express written consent. You may not use any meta tags or any other “hidden text” utilizing Lavoie Heating Service’s name or trademarks without the express written consent of Lavoie Heating Service. Any unauthorized use terminates the permission or license granted Lavoie Heating Service. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Lavoie Heating Service so long as the link does not portray Lavoie Heating Service, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Lavoie Heating Service logo or other proprietary graphic or trademark as part of the link without express written permission

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Lavoie Heating Service sells products and services to adults, who may make purchases with a credit card or other permitted payment method. Lavoie Heating Service reserves the right to refuse service, terminate accounts, remove or edit content, or cancel service orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send e-mails and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Lavoie Heating Service reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Lavoie Heating Service a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Lavoie Heating Service and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Lavoie Heating Service for all claims resulting from content you supply. Lavoie Heating Service have the right but not the obligation to monitor and edit or remove any activity or content. Lavoie Heating Service takes no responsibility and assumes no liability for any content posted by you or any third party.

Pricing

Except where noted otherwise, the List Price displayed for products or services on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which mean the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set.

With respect to items sold by Lavoie Heating Service, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your purchase has been processed. Despite our best efforts, a small number of the items may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products and services sold by Lavoie Heating Service. Your purchases from third-party sellers using Lavoie Heating Service are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.

Disclaimer of Warranties and Limitation of Liability

This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by Lavoie Heating Service on an “as is” and “as available” basis, unless otherwise specified in writing. Lavoie Heating Service makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. you expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Lavoie Heating Service disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Lavoie Heating Service does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from Lavoie Heating Service or its partners or subsidiaries are free of viruses or other harmful components. Lavoie Heating Service will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting lavoieheatingservice.com, you agree that the laws of the State of Massachusetts, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Lavoie Heating Service.

Disputes

Any dispute relating in any way to your visit to lavoieheatingservice.com or to products or services sold or distributed by Lavoie Heating Service or through lavoieheatingservice.com in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,000 shall be adjudicated in any state or federal court in Massachusetts, and you consent to exclusive jurisdiction and venue in such courts.

Site Policies, Modification, and Severability

These terms and conditions of use govern your visit to lavoieheatingservice.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Lavoie Heating Service’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Lavoie Heating Service that your copyrighted material has been infringed.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site, including the product ID number, if applicable;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Lavoie Heating Service’s Copyright Agent for notice of claims of copyright infringement on its site can be reached by email at info@lavoieheatingservice.com.

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